Orders ship from our Vancouver facility within 2 – 4 days from when the order was placed. Orders over $49 receive free shipping. Orders are shipped via Canada Post. Once your order is shipped, you will receive an email confirmation with tracking details.
Woodlot is not responsible for any customs or duties incurred for US or International orders.
We do our best to ensure that our products are packed to prevent damages. However, accidents happen and an order can sometimes arrive damaged. In the rare instance that your order arrives damaged, please contact firstname.lastname@example.org with your Order # and a photo of the damage and we will send you a replacement product right away.
We strive to create a product you love, but understand if you are not happy with your order. However, due to the personal nature of our products, we cannot accept returns. Your satisfaction and happiness with our products is very important to us. Please contact email@example.com directly with your feedback, and we will take care of the rest.